I must say ive had no bad experiences with pat, but i think it was last year, i rang tim brown about a record as i thought god thats cheap, when he answered the phone at 10am he said harry your the hundredth person to ring about this, i`m sorry mate its sold, i said i`m not suprised at that price, to wich he replied yeh it was a typing error and then told me he had sold it to the first caller for the price on the list, as he really couldn`t do anything about it as that was the sale price on the list, wich as a buyer i think shows great customer service