This was an item of clothing going from uk to canada to send it tracked was going to cost about 20 quid just under 1/2 what i sold the item for and a lot more than what i used as a postage amount. I didnt factor in having to ship it that far pretty much all my sales are uk and europe.
i guess i have to take this on the chin and either have large overseas postage values and sell less or just do europe only on bigger parcels.
he might be being honest and it really has got lost but i have know way of knowing and suspect he had it and knows he can now get it for free.