Reading all the comment about I can understand the frustration regarding having funds tied up due to delays in receiving the items. This is what I know 1st hand from what I have personally witnessed.
The impact of the 50% sale far outreached any expectation, with orders coming from the whole of the UK, Europe, Asia and America(s). Orders that would normally be taken in one week, now being taken daily. But not only an increase in orders taken but additionally each order multiplied tenfold due to the massive discount that has been applied. (Let me just give a brief example - 150 orders containing 2 items per week, became 150 orders containing 20 orders per day... This is just an example) A few orders placed have been for up to 200 items.
I spoke to JM and suggested due to the exceptional demand that he closes the sale down, but as he pointed out to me 'being a man of his word' it is not something he is prepared to do. Extra staff have been drafted in by JM to deal with the demand on site. Additionally staff have been recruited by JM that work remotely with boxes of vinyl updating the Discogs inventory. I totally understand the comments regarding business infrastructures dealing with clients/orders and daily operations, but this exceptional reaction has his whole team off guard.
Someone that has operated for over 50 years, building a global client base, paying VAT and Taxes, JM has too much to lose by defaulting on this. There will be orders that will not be fully completed, but replacements or refunds will be made. From my own experience of buying records from various sellers over the years, even placing orders for 3 or 4 items I have been refunded due to unavailability etc.
I know that the whole team, and the additional staff drafted in are working on completing all the orders with the exceptional demand that has been put on them. There is a limit however to how many more people can be drafted in due to the sheer volume of vinyl/styrene on site 4 million is not an exaggeration.
I know that most people that have ordered will be patient, most people have dealt with JM long enough to realise circumstances have been impacted. The offer of 50% is incredible and also brave but you may have to wait a couple of weeks for them and that benefit! I know any business, record dealers/suppliers would have the same problem with these volumes. I would suggest if you cannot wait, it is probably best that you do not place any orders right now.
Dean