Had a couple of oustanding orders from the 6th,7th & 8th of January. Waited patiently until last Wednesday when I gave them a call, spoke with Stella and she confirmed everything would be shipped by Friday. On Thursday I had a call from John himself explaining that one record was out of stock and another had an issue with the label. He offered me a full refund or a further discount if I still wanted it.... bearing in mind that I don't know him let alone have never spoken to him, he found the time to call. Bottom line is, as frustrating as the wait can be they're obviously snowed under. Personally I can't fault him even if others don't share that view.