He still does have some hiccups, but most of the time he's spot on. I bought a record from him a few years ago, it was marked as VG+ and the picture and sound clip were both really clean. When the record arrived the label was marked and there were lots of marks on the wax that affected play. Contacted them, they apologised and offered me a full refund or replacement. As they admitted that it was their error on the grading, they refunded my return postage, which I think was fair. Sadly that’s not the case with a lot, but not all record sellers.