What a crock............................
Hello Chris,
Thank you for writing back to eBay Customer Service about the record you sold. I understand the buyer has returned the item but when you received it back it was broken. Chris, I appreciate your cooperation to work with us in trying to resolve this matter. I apologise to hear that the item was faulty upon receipt. I have reviewed your case details fully and can see this item was successfully returned to you as you have confirmed it. As you have received the item back but have not refunded the buyer, I have closed the case in the buyer’s favour issuing them with a full refund.
I understand how frustrating this situation may have been for you as the item was broken upon return, so I suggest you to appeal on the case as soon as it is closed. Please click on the appeal button in Resolution Centre once case is closed. Please be informed that once you appeal, you have to provide information which will help us in further investigating the case and this will be reviewed within 48 hours. Here is how to appeal:
1. Log In to "My eBay"
2. Go to "Account"
3. Choose "Resolution Centre" then choose the case that you filed.
4. Choose "Appeal this case" in blue text.
5. Then click on "Submit"
I trust you understand our decision in this case. I wish you all the best on eBay in the future. Kind regards, Maria McAdams eBay Customer Service
"‹You know the guy returned it not registered, I could have just said I never got it and the that would have been the end of it. Does honesty pay I ask you ?