If you have bought on Ebay there is a process of returning an item, it freezes the amount paid on the sellers account and once record returned you'll get your money back. If you bought outside Ebay, say here on Soul Source best you return via "signed-for" and keep the tracking number, also take some photos of the item and the package including shipping label. 99.9% of these sorts of things work out OK in the end. Good luck