Baz and Jim, unlike some of the staff, are decent blokes. But the place has been a model of how not to run a record shop for many years:
Rude, arrogant, hostile service (I'm sure Furgus wouldn't object to me pointing the finger at him for embodying these qualities), resented by literally hundreds of alienated music fans in Notts. The staff have a shocking rep for this. Its actually quite entertaining if you give them as good as you get, which most people don't... The attitude might have something to do with their meagre wages!
An inability to get you a record that you want to give them the money for, rather than ordering next day delivery off the net, even when you a) give them all the details and know full well that several distributors are carrying it.
Crap second hand section (at least in my day, I wasn't around when Notts was in its prime as "bootleg capital of the world"). Could have been their best asset if they'd known what to do with it.
Often a lack of sufficent knowledge and/or experience in those charged with stocking the specialist sections (ordering crap irrelevant stuff off lists and missing out on the essentials)
...I could go on. They had every chance to keep the place going, but they totally wasted the opportunity to take their long history and iconic status into the digital era, by spending thousands and thousands of pounds on a completely shit website really late in the day - leaving them trailing a world behind smarter rivals like Piccadilly in Manchester.
The place has done me well over the years (especially when Delroy's collection came through in the late 90s ), I've been out on the beers with various staff members many times (including several of their xmas do's etc), and I'll be sad to see it go. Plus I strongly feel that the internet can never replace proper shops for being "community centre" type places that are vital for kids to get involved with music and the music scenes' characters. But it's no surprise, and they only have themselves to blame.