I've been selling on Ebay for years without any real hassle or lost packages. However, since Paypal have allowed buyers to claim thier money back, even though I could prove I sent records I have had 3 claims in a relatively short period. The latest claimant (they are all overseas!) waited 5 weeks before contcating me and asked me to invesigate, I said I would, however, the next day he filed a dispute with paypal who promptly deducted the amount from my account. His excuse was that his time to claim money back was running out! I know I cannot win so I said I would pay (even though I specifically asked this bloke if he wanted insurance when he won the record and he declined). Therefore I will have to charge insurance for overseas packages but I can't work out what is best to use and what is a fair charge. Can anyone help please? Also is it worth complaining to Ebay that the guy opened a dispute without telling me or giving me a chance to investigate with the Post Office? If so how do I do it?
Thanks in advance to any of you who respond after having the patience to read this!