Hi Headsy I have claimed a few times off the P.O,(I sell loads of records on ebay and facebook,not discogs though,There is a online claim form The po will reimburse you up to a certain amount depending how you sent it, 1st class,2nd,signed for etc.,you must provide copies (uploads) of all relevant documents,I.E paypal,discogs proof of posting and take pictures of the packaging and the record,hope this helps,Jimmy