Mark, shit happens and you've just gotta put up with it. The Post Office are not perfect as some of these comments testify, but the real problem is the chicanery some customers get up to, and on rare occasions, the odd dealer. I have never not had a record delivered and on the single occasion one went missing, it was stolen by a neighbour and seen in her flat. For records above a certain value, it makes sense to insure them against loss; to not do this increases the risk of losing out in terms of money, time and effort. I have been eBaying records with a partner for over three years and lost track of the excuses, wheezes, tricks and triple whammies. In fact, it's reaching the point when I don't want to sell via the mail, even though the vast majority of rare soul buyers are totally honest; the trouble is, just a small number of unscrupulous individuals spoil it for everyone else. Pick your customers with care and you won't go wrong.