And that's the real crux of the matter Russ.
No bugger dares to complain about anything on this scene. If you do you are vilified as some sperm of the devil who should be killed for criticising the promoter/DJ who is a wonderful person, and has been on the scene longer than anyone.
That's the reason that so many terrible events get away with badly set up sound systems, playing boots, and employing DJ's with no records and no taste in music. If you are one of the social club, then people will turn up and tell you that everything was fabulous.
Resulting in promoters who think they are providing a perfect experience for their guests. So nothing ever improves.
Grow some bollocks people and let promoters know if you aren't happy. It's not personal. If you are expecting people to travel to your event, and you are charging them to get in. You need to make an effort to entertain them.