OK this is what I'm going to send out, reckon this is ok???
PLEASE READ - CHANGES TO ORDERING SYSTEM
Hello,
I'm having to make some changes to the way that the lists are run, notably in the process of ordering and reserving items.
The problem is that I will often receive an email asking if an item is available. I email back to say that it is. Meanwhile other people ask about the same record, but I am still waiting for confirmation from the first enquirer, and in many cases I hear nothing back at all.
In other cases, I am asked to reserve a record for someone, I put everyone else off as I am presuming that it is sold, yet I never receive payment for it from the first enquirer.
I also get asked if I have an item, I reply that I have, I hear nothing so I sell it to the next person and then the original person comes back wanting to know why I have sold it.
So once and for all I am going to have to sort this out, it's been going on for 8 years now and it's getting ridiculous.
From now on, there will be no reservations. It's first come, first served. If you order via email, then that will be considered a sale and you will have to enclose your payment details if I don't already have them. If you don't enclose payment details, then I will not regard that email as an order. (You can ring me any time between 10 and 5 to register your details with me if you wish - I do have a large percentage of peoples details already but many are missing the 3 digit code from the reverse of the card).
Obviously it is preferable if people in the UK phone as opposed to emailing. If you don't want to pay by card (or paypal), then I will need confirmation that a cheque will be sent that day and I will save the record for 4 days, if the cheque hasn't arrived within that period then the record will be re-advertised.
I'm sorry if this inconveniences anyone but as you may or may not know, selling records is my only source of income, I don't have massive stocks of records, so each sale is important, and I am constantly losing sales because of this reserving and not receiving payment problem.
Thanks for reading.
pete