As a postman myself ,I would like to say that some of us do care over peoples packages , that particular package does look like it's been folded in half , which , knowing Pete's packaging , must have taken some doing .If an item will fit through a letter box , it will be posted , no matter how high the box , so I'd advise people to have it sent recorded or special delivery and packaged well,so a signature must be received , and if it isn't , report it .We aren't in control over customs charges or handling charges as a postman ,I agree it's a rip off , I've been charged myself on occasion , and it's bloody annoying .The new system means everyone now uses vans or trolleys , and when walking using a golf style trolley , many of use would prefer to use bikes again , it's all down to health and safety .Cheers Eddie