I'm rather miffed with a promoter, and would like your opinion on whether I am right to be, and if so, what my consumer rights are.
I was kicked out of a venue for not paying, which was rather irritating for a few reasons, not least of which I did pay.
I'm a very boring person who has never been glamorous enough to be kicked out of anywhere before, and it's also rather galling because I've lost count of the number of times I've patiently waited at the money-table when I've arrived late at a venue for someone to see me and take my dosh.
That I've attended this particular promoter's events regularly, often the first on the floor or the last off it is arguably irrelevant, but annoying too. It's also frustrating because I actually enjoy their events and regret I won't be going back to any of them till this is resolved.
The promoters who did this also refused to refund a ticket for an event they cancelled, because it was too late for a return. I'd originally asked for a refund by phone soon after the event was cancelled, but they said I had to send the online-ordered ticket back by post for proof, but I never got round to it till they annoyed me a few months later and I enclosed it with my complaint in a letter.
They offered me free entry instead at the event they'd kicked me out from (worth a fraction of the price of the ticket), with no apology for wrongly kicking me out in the first place, which is really what I was after above all.
In short: they kicked me out for not paying, even though I'd paid; when I wrote to them asking for an apology and a refund on a ticket, they refused both, offering a fractional refund instead.
I didn't even ask for my money back for the night they kicked me out.
To be honest, I feel like I've been mugged, while being called a thief by the mugger.
What do you reckon?