eBay query

[Autumnstoned]

I recently sold some 45’s to a buyer on eBay. The same buyer won 3 separate auctions and paid £15.00 postage. I sent the 45’s in one package which cost £6.00 and therefore, decided to refund £9.00 for combined postage which the buyer was happy about. I transferred my eBay balance to my bank and received an email confirming that my request to refund excess postage was being processed. I subsequently received an email indicating that eBay had been unable to process the refund. This is a copy of the email :-

 

We attempted a payment that was initiated by you on 2 Dec 2024 for the owed amount of £9.00. 

Since this charge has failed, we will deduct £9.00 from your total funds pending payout. 

If your total funds pending payout are insufficient, your payment method on file will be charged pursuant to your authorisation in the Payments Terms of Use. We may aggregate all outstanding amounts owed.

I’ve just sold some more 45’s to a different buyer who has made payment, but I can’t figure out how to remove the hold on payment out to me which eBay seem to have imposed despite there now being sufficient funds for them to collect the £9.00 refund above and my having  updated the preferred payment method for paying selling costs on eBay.

Ive got another auction ending tomorrow with at least 1 bid on so am keen to get the situation resolve asap.

Anyone have a solution?

 

 

 

 

 

 

Edited December 13 by Autumnstoned

[Tlscapital]

Nope, can't advise you what to do from here but you should have gone on his original payment and issued him a 'partial refund' with a comment like 'on postage fee' to make it simpler I believe. At least that's how simple it was in the past... But good luck into their rips-off 'seller's services' if ever.

[Autumnstoned]

I’m fairly sure I did that and eBay sent a pro forma email confirming that the partial refund was being processed. On further perusal of my “ dashboard “ it maybe that the payment today is still being processed so that my balance is zero. I’ll check in the morning for any updates.

[Tlscapital]

Yes but the 'partial refund' on their end was not completed while you transferred all these sales funds onto your bank account by which time eVilBay couldn't gather the funds from there and then anymore. If so It maybe a time in action criss-cross situation that putted you in that situation now. Could it ? Or not ?

Edited December 13 by Tlscapital

[Autumnstoned]

Just now, Tlscapital said:

Yes but it was not completed and you transferred all these funds onto your bank account by which time eVilBay couldn't gather the funds from there and then anymore. It maybe a time in action criss cross situation that putted you in that situation now. Could it ? Or not ?

Yeah, I think you’re right. It’s confusing and their latest email advising that restrictions might be imposed coupled with an auction ending tomorrow has wobbled me a bit. Thanks for your replies anyway.

[Brunswick58]

Phone ebay. I know sales aren't sent to yor bank now, they're in wallet and you transfer all or part to your bank

[Autumnstoned]

Checked this am and dashboard showing a net balance which I was able to transfer to my bank. Therefore, must have been a crossover of changing account preferences and eBay processing a buyers payment. Either way, now all sorted. Thanks for replies.

[Brunswick58]

Good news