HAving email problems (to gmail)?

[Simon T]

I've substituted my ISP name with ABCDEF, if your email provider is a small one, you may be effected too:

We are contacting you today due to an unforeseen issue that has arisen with sending emails to Gmail from the ABCDEF email domain. After thoroughly investigating the issue, we have come to the unfortunate realisation this is not something that we can assist with, as this is an issue with Google servers and their programming.

 

Google have recently introduced a new layer in their spam security to ensure they can identify genuine email senders to some of their servers. This new layer requires domain owners, such as ABCDEF and Hotmail etc, to add a digital signature to the domains they own. (A domain is the part of an email address which comes after @ symbol. For example, @username.ABCDEF .co.uk or @hotmail.com).

 

Google are only partly enforcing this new requirement on certain servers, which is why the issue is not occurring on a wider scale and not happening on every email sent to a Gmail domain.

 

ABCDEF adheres to the standard email protocol known as RFC, which are guidelines implemented for the best practise of sending emails. The new layer Google have introduced is not part of this protocol and therefore not a requirement of the RFC.

This issue is not unique to ABCDEF and is affecting other ISP's elsewhere.

 

We apologise we cannot offer any other advise on this matter currently. We are very sorry for any inconvenience this may cause.