E bay question

[Geoff Whitfield]

Hi

 Not sure if this is the correct forum

I bought a cheap £5 record today off a well established E bay dealer and unfortunately the record sticks, it is not my stylus as I only got a new one and two weeks ago, it is the standard cartridge that comes on a Rega Planar 2.

I have looked at the listing and it says buyer to pay return postage.

my question is is this allowed as the goods are faulty,as it will cost £2.40 to return it signed for postage.

I have not contacted the seller yet as I would like to know even if they say buyer pays return postage is this legal?

this is the first time in hundreds of transactions I have had a problem.

 

thanks in advance

 

Geoff

Edited August 14, 2017 by Geoff Whitfield

[Autumnstoned]

Some guidance here :- 

https://pages.ebay.co.uk/help/buy/return-item.html

If the item is significantly not as described, then the seller pays return postage. 

Can't help further without knowing the description of the condition in the listing.

 

 

[Jkpnefc]

WHY RETURN A RECORD OF THAT VALUE SIGNED FOR?........JUST AN ORDINARY 2ND CLASS LARGE LETTER WITH PROOF OF POSTAGE SURELY?

[Thecivilservice]

price £1.22 maximum to send back 2nd class.

[Soundsokeh]

if it was paid for using paypal then paypal protection means it has to be sent back by trackable method , hence second class signed for

the laws of the land ( CRA 2015 ) overrule any caveat by a seller and the seller also agrees to ebay and paypal rules (if paypal was accepted for payment) so the seller should refund the return postage , and in theory they should send a postage paid label that the buyer sticks onto the parcel and then gets a free certificate of posting from the P O Counterstaff

I have done the above a few times and always been reimbursed if I have had to pay the return postage (did one last week where the record was cracked and not in the listing, ebay/paypal said the seller should send me a returns label (postage paid) within 10 days , but the seller couldnt manage it so asked me to post it back and they would reimburse me in full , for the original transaction including postage , plus return postage , which they did)

so why send it back by trackable method ? because ebay/paypal insist on it and will ask for the tracker number in any dispute

I agree it sounds uneconomical, but then the seller could just write it off and say keep the record or bin it (which has also happened to me , twice , with faulty records)

for a £5 record, you would have thought they would just do a full refund anyway and be done with it , trusting that the buyer was correct

 

 

Edited August 14, 2017 by soundsOKEH