Record Gone Missing - Paid For By Paypal

[Kegsy]

Sent a record, sold via Discogs, recorded delivery on 30th March.

Buyer paid by Paypal, record has not arrived as yet.

What's the score with Paypal, will they reimburse the buyer ?.

Is there a time period before a claim can be made ?.

Who should initiate claim ?.

 

Obviously we could claim via Royal Mail but that's a pain.

Just getting my ducks in a row before the buyer kicks off, they are

being a pain already even though i have supplied the tracking number.

Edited April 14, 2015 by Kegsy

[Pete S]

Kegsy, similar problem.

Sold a record, £15, buyer paid £2.50 for recorded delivery, I sent it same day.

Doesn't show up and track and trace shows it's "in the system" which means they've lost it basically.

Now here's where the problem is: customer keeps asking and asking where his record is, I've given him the tracking number and explained that I did my part, I sent it, why is he blaming me for it going missing when it's completely out of my hands?

Keeps asking where he record is, something I'm saying is not getting through, tell him that the post office won't refund until they say it is definitely lost, which is 4 weeks, then I'll refund him.

Thats no good either, so I just refunded it.  I'm a record down and also out of pocket, and can't even claim yet because the waiting period isn't up yet.

There is only one solution to this, and it's to insist on registered post for every single record - it's the only way for sellers to cover themselves - but who's gonna pay £7 to get a £5 record posted?

[Kegsy]

Kegsy, similar problem.

Sold a record, £15, buyer paid £2.50 for recorded delivery, I sent it same day.

Doesn't show up and track and trace shows it's "in the system" which means they've lost it basically.

Now here's where the problem is: customer keeps asking and asking where his record is, I've given him the tracking number and explained that I did my part, I sent it, why is he blaming me for it going missing when it's completely out of my hands?

Keeps asking where he record is, something I'm saying is not getting through, tell him that the post office won't refund until they say it is definitely lost, which is 4 weeks, then I'll refund him.

Thats no good either, so I just refunded it.  I'm a record down and also out of pocket, and can't even claim yet because the waiting period isn't up yet.

There is only one solution to this, and it's to insist on registered post for every single record - it's the only way for sellers to cover themselves - but who's gonna pay £7 to get a £5 record posted?

 

 

But what about Paypal seller/buyer protection ?.

[Kjw]

I've got the opposite problem - waiting for a record to arrive that was posted 'signed for' (old recorded delivery service) on 7/4. As Pete said - 'it's in their delivery system'

 

All I can do is wait a few weeks and if it's not arrived then the seller can claim through Royal Mail and I'll get refunded

[Kjw]

But what about Paypal seller/buyer protection ?.

 

Paypal will only cover you if you send it with tracking - 'signed for' doesn't provide a tracking service, only a signature on delivery

[Pete S]

But what about Paypal seller/buyer protection ?.

 

Doesn't exist when gift.

When sent normally, it has to go through all the official channels so you are actually protected there and you have to prove to them that you are trying to or have located the item

[jimmy clitheroe]

Trouble is like any where else on line, I think it's the responsabitily of the seller until it arrives safely .unfortunatly..Paul

[Kegsy]

Paypal will only cover you if you send it with tracking - 'signed for' doesn't provide a tracking service, only a signature on delivery

 

There is a tracking number which can be used to look

the parcel up on the Royal Mail website.

[Kjw]

There is a tracking number which can be used to look

the parcel up on the Royal Mail website.

 

I know, but it doesn't actually track the package apart from to say it's in their delivery system. The only time that statement will change is when it's delivered and signed for.

 

If you want proper tracking you have to use 'special delivery'

[Pete S]

There is a tracking number which can be used to look

the parcel up on the Royal Mail website.

 

That just shows them putting it on their system - it then disappears until someone signs for it.

[Kegsy]

I know, but it doesn't actually track the package apart from to say it's in their delivery system. The only time that statement will change is when it's delivered and signed for.

 

If you want proper tracking you have to use 'special delivery'

 

That just shows them putting it on their system - it then disappears until someone signs for it.

 

 

So a Royal Mail recorded delivery tracking number is useless

for Paypal, is that what you're saying ?.

[Pete S]

So a Royal Mail recorded delivery tracking number is useless

for Paypal, is that what you're saying ?.

 

Yes it is basically.  It's useless full stop.

[Steve Foran]

My brother in law works for Royal Mail even he says the Red Recorded delivery method is useless as it goes in with the general first class post. So no extra protection etc.  

Myself I uses the silver/blue signed for system. I use this for my business as well as the odd tune I sell.  

Think it is called Special Delivery. I know it is more costly BUT worth it. 

[Labeat]

So a Royal Mail recorded delivery tracking number is useless

for Paypal, is that what you're saying ?.

 

Sent a record, sold via Discogs, recorded delivery on 30th March.

Buyer paid by Paypal, record has not arrived as yet.

What's the score with Paypal, will they reimburse the buyer ?.

Is there a time period before a claim can be made ?.

Who should initiate claim ?.

 

Obviously we could claim via Royal Mail but that's a pain.

Just getting my ducks in a row before the buyer kicks off, they are

being a pain already even though i have supplied the tracking number.

You have done your bit, it is now up to the buyer to wait (in vain, as i did) then go through the appeals process as i did.

My reimbursement..... a book of stamps. Best of luck to you & buyer

[Kegsy]

Yes it is basically.  It's useless full stop.

 

You have done your bit, it is now up to the buyer to wait (in vain, as i did) then go through the appeals process as i did.

My reimbursement..... a book of stamps. Best of luck to you & buyer

 

I will get the buyer to claim from the Royal Mail then, looks

the best way as its £24.99 and should be covered.

I have got full value refunds before with straight 1st class

never had a recorded go AWOL before.

Edited April 14, 2015 by Kegsy

[John Reed]

I will get the buyer to claim from the Royal Mail then, looks

the best way as its £24.99 and should be covered.

Going by the distance selling rules, its not the propertly of the buyer until he accepts reciept of it.  Its the responsibility of the seller to make the claim on the postal service as its still the sellers property until its delivered to the buyer safe and sound.

Edited April 14, 2015 by John Reed

[Kegsy]

Going by the distance selling rules, its not the propertly of the buyer until he accepts reciept of it.  Its the responsibility of the seller to make the claim on the postal service as the seller still owns the record until its delivered to the buyer safe and sound.

 

I have had buyers claim successfully in the past for 1st class,

cant see why there should be a problem with recorded.

If I claim I have to prove what I paid for the record, yeah right,

it was 20 years ago, the buyer has Paypal proof of payment.

[Pete S]

I will get the buyer to claim from the Royal Mail then, looks

the best way as its £24.99 and should be covered.

I have got full value refunds before with straight 1st class

never had a recorded go AWOL before.

 

Buyer can't claim mate, you have to

[Kegsy]

Buyer can't claim mate, you have to

 

I've done it already with the Royal mail several times

where the buyer has claimed and got paid in full.

I already knew I could do this, I was just wondering what if

anything Paypal provided for recorded mail.

[Pete S]

I've done it already with the Royal mail several times

where the buyer has claimed and got paid in full.

I already knew I could do this, I was just wondering what if

anything Paypal provided for recorded mail.

 

Best thing you can do is ring them up and just ask them - thats what I do

[Kegsy]

Best thing you can do is ring them up and just ask them - thats what I do

 

Just talked to Paypal. 

The seller has no protection whatsoever if stuff is lost

in the post, whichever postage option you use recorded, special etc.

Paypal will only pay out if the item has been signed for on delivery, i.e. the buyer

is a lying pratt, since the item is not lost anyway.

They say you have to claim via Royal Mail.