Ebay Dealer

[Dave Moore]

After all the bad news this week, I figured some good news was maybe the order of the day so......

Won a record on Ebay a few weeks back. Paid via Paypal and sat waiting for it arrive. Week later - Nothing. 2 weeks later - Nothing.

So, I sends a message via eBay's "ask seller a question" facility enquiring as to where said 45 may be? Nothing!

This week sent another message expecting to once again hear nothing, but this time the guy replies. His computer has blown, he's waiting for insurance to cough up for a new one, he's lost all his orders from customers, he's working on a borrowed laptop, his budgie needs worming, etc etc etc. So thinks I.....waster!

Suprise, Suprise! This morning I recieved a well packed mailer containing said 45 MINT! And........wait for it............a letter of apology detailing his computer problems and his appreciation of my patience in the transaction with.................you won't believe it................a FULL REFUND of the price of the 45 AND the postage cost!!

So.....to......Mr Terry Smith out of West Virginia who trades on eBay under -vinyl2-, a thunderous round of applause from the Moore household in appreciation of your customer service policy. Living proof that some guys still know how to do "the right thing". In appreciation I too have done the right thing and ripped his check up. I got the record, he got the money. S'how it's supposed to work right?

Regards,

Dave

www.hitsvillesoulclub.com

The 45 in question was that great Detroit double sider:

Dee & Joe Who's It Gonna Be b/w I Found A Love - Jubilee W/Demo

[Guest TONY ROUNCE]

After all the bad news this week, I figured some good news was maybe the order of the day so......

Won a record on Ebay a few weeks back. Paid via Paypal and sat waiting for it arrive. Week later - Nothing. 2 weeks later - Nothing.

So, I sends a message via eBay's "ask seller a question" facility enquiring as to where said 45 may be? Nothing!

This week sent another message expecting to once again hear nothing, but this time the guy replies. His computer has blown, he's waiting for insurance to cough up for a new one, he's lost all his orders from customers, he's working on a borrowed laptop, his budgie needs worming, etc etc etc. So thinks I.....waster!

Suprise, Suprise! This morning I recieved a well packed mailer containing said 45 MINT! And........wait for it............a letter of apology detailing his computer problems and his appreciation of my patience in the transaction with.................you won't believe it................a FULL REFUND of the price of the 45 AND the postage cost!!

So.....to......Mr Terry Smith out of West Virginia who trades on eBay under -vinyl2-, a thunderous round of applause from the Moore household in appreciation of your customer service policy. Living proof that some guys still know how to do "the right thing". In appreciation I too have done the right thing and ripped his check up. I got the record, he got the money. S'how it's supposed to work right?

Regards,

Dave

www.hitsvillesoulclub.com

The 45 in question was that great Detroit double sider:

Dee & Joe Who's It Gonna Be b/w I Found A Love - Jubilee W/Demo

...Have to agree with Dave - Terry's a straight up guy, whose records are almost always flawless. Like Dave I've currently got a couple of records held up in the mail because of what are undoubtedly problems beyond his control, and I have no concerns whatsoever about their impending arrival.

I've bought a few hundred dollars worth of stuff from him over the last few months and there have never been any problems at any time - they've always been dispatched promptly and packed carefully. I've no reason to believe that, had he not been besieged with problems, Terry would have been on the case right away with my latest purchases, as he always is.

To compensate for the delay he;s offered to refund my postage and give me a free record of my choosing from his "buy it now" stash. All told, that will probably come to more than the value of what I'm waiting on. Can't really complain about that!

You're a good man, Terry Smith....

TONE - A SATISFIED CUSTOMER