Buyer Wants Refund - After 6 Weeks

[Pete S]

Someone just sent me a message saying he doesn't want the record he bought off me on February 23rd and would I refund the money.

Six weeks to decide he doesn't want the record as it has 'static' throughout, it doesn't have static, it has some crackle which is why it was graded at VG.

Should I do a refund or not?  I don't want to. But you're over a barrel with ebay.

[Twinroots]

no chance..6 weeks to long..he should have got in touch earlier...record was as described then you cant expect to return 6 weeks later..just my opinion rich

[Glynthornhill]

No chance Pete - quote the distance selling regulations that Ebay make us adhere to - seller has to refund buyer if he changes mind within 14 day period - Not 6 weeks cheeky bastard !!

[Premium Stuff]

If it's within Ebay rules he's probably entitled.

He could have lots of stuff going on, there have been holidays, and if he has taken some time to actually decide, the time could have flown by. Did he get the record 6 weeks ago, or was that the sale date?

Agree 6 weeks is a long time.

Think ebay rules will be the decider.

Richard

Edited April 3, 2013 by Premium Stuff

[Pete S]

If it's within Ebay rules he's probably entitled.

He could have lots of stuff going on, there have been holidays, and if he has taken some time to actually decide, the time could have flown by. Did he get the record 6 weeks ago, or was that the sale date?

Agree 6 weeks is a long time.

Think ebay rules will be the decider.

Richard

 

Whats the distance selling rules - only a couple of weeks isn't it?

[Guest The Record Box]

The same old story, the joys of selling on Ebay. I don't bother anymore.

[Guest The Record Box]

Has he filed for a refund via Paypal?

[Glynthornhill]

Only 45 days to open a Ebay or Paypal dispute as well Pete ? Is it over 45 days since he / she took delivery ??

[Guest The Record Box]

Only 45 days to open a Ebay or Paypal dispute as well Pete ? Is it over 45 days since he / she took delivery ??

I think more 90 days, it used to be 45 days.

[Pete S]

Only 45 days to open a Ebay or Paypal dispute as well Pete ? Is it over 45 days since he / she took delivery ??

 

No it's 28 days.

I'm going to refund him I think.

[Glynthornhill]

I think more 90 days, it used to be 45 days.

  Not on Uk site 

Is there a time limit for a buyer to place a case?

Generally, buyers will have 45 days from payment to file a case – the same as with the current PayPal dispute resolution system. Exceptions may be made to buyers based on factors such as member account information, listing information, item location and postal method. Sellers will be asked to work things out with the buyer, if the seller and the buyer are unable to come to agreement, we won’t require reimbursement from the seller for the case.

[Glynthornhill]

Would not refund in MHO Pete - until

1. You are in possession of the record. 

 

2. Buyer has paid for return postage - been scammed myself numerous times - by people who promise if you refund they will return , and not leave negative blah blah - guess what - most of em then proceed to 

1. not return 45.

2. If they do - leave negs

3. Check his / her feedback left for others and see if there is a pattern of INAD cases - If so report to Ebay via report buyer link - if they don't know - they cannot act ...

 

Only speaking from personal experiences Pete .....  Unfortunately , there are some unscrupulous characters in the vinyl world . 99% are fine , but the shitty 1% cause headaches galore.

[Pete S]

No this guy isn't a scammer Glyn, I think he's genuine.  He said I put a post it on saying it's graded at vg/vg+ and plays fine but if don't want it, send it back - I can't go back on that, I shouldn't have put that in the first place!  I just have a problem with the 6 weeks thing.

[Guest The Record Box]

Oh well Pete sounds very much that he is going on your words.

[Pete S]

Oh well Pete sounds very much that he is going on your words.

 

He is.  Thing is, there's actually nothing wrong with the record, it's my own copy I've had for years, it's on at least two of my podcasts and it sounds fine..

[Guest The Record Box]

Annoying only you can decide the best solution, hopefully not too many readies to give back.

[Pete S]

Track 18 on the podcast below, that is the actual copy, sorry just can't see how my grade of vg/vg+ is wrong after listening to it again, The Pageants - Are you ever coming home

 

https://www.mixcloud.com/mayfairmenthol/nothing-left-to-do-but-cry/

[Mr Smithy]

I think you're

 

No this guy isn't a scammer Glyn, I think he's genuine.  He said I put a post it on saying it's graded at vg/vg+ and plays fine but if don't want it, send it back - I can't go back on that, I shouldn't have put that in the first place!  I just have a problem with the 6 weeks thing.

I think you're stuck with your good rep Pete
especially if you put the note in?
You didn't say but is he UK?

I think 6 weeks is taking the piss a bit and as Glyn said record return first, then refund. As I recall that's the EB way.
Then block him. 

[Illusive]

Sounds absolutely spot on to me Pete. Can't imagine that you charged the earth for it either.

Nice podcast too btw.

Gav

Edited April 3, 2013 by illusive

[Pete S]

Sound absolutely spot on to me Pete. Can't imagine that you charged the earth for it either.

 

Was £20...

[Guest The Record Box]

Let him send it back and cut your losses, a cigarette will help you to get over it.

[Pete S]

Let him send it back and cut your losses, a cigarette will help you to get over it.

 

I never smoke til 8pm!

[Guest The Record Box]

I stopped years ago, now suffering the vinyl drug.

[Craig W]

I sold an Lp to a Russian buyer early in January this year.

A couple of days ago he contacted me saying he had not recieved the item and could I show him the tracking details , sent International signed for fully insured.

I sent him the details and what it said on Royal Mail track and trace site.

An hour later he contacted me again saying the record had a blemish which was not in the description and wanted a full refund and would not return the record until  I had given him a refund in full first. As if.

Over 70 days and wanted a full refund. As someone said earlier he has 45 days to file a complaint.

If I seriously thought he was an honest buyer I would of refunded him but something was not quite right.

I told him to take it up with Ebay and the Russian postage service but have not heard anything since touch wood.

[Ik001]

Tell him to go and jump!! He's taking the michael. 6-weeks he's probably played it to death in that time and has got fed-up with it.

[Pete S]

Someone on here says they wouldn't mind buying it so if I can put the pair of them together there might be a happy ending!

[Guest The Record Box]

I sold an Lp to a Russian buyer early in January this year.

A couple of days ago he contacted me saying he had not recieved the item and could I show him the tracking details , sent International signed for fully insured.

I sent him the details and what it said on Royal Mail track and trace site.

An hour later he contacted me again saying the record had a blemish which was not in the description and wanted a full refund and would not return the record until  I had given him a refund in full first. As if.

Over 70 days and wanted a full refund. As someone said earlier he has 45 days to file a complaint.

If I seriously thought he was an honest buyer I would of refunded him but something was not quite right.

I told him to take it up with Ebay and the Russian postage service but have not heard anything since touch wood.

He has probably swigged a bottle of Vodka, obvious his sight is blurred hence the blemish!!

[Gene-r]

He has probably swigged a bottle of Vodka, obvious his sight is blurred hence the blemish!!

 

Amazing how he actually received the record within an hour of the first email saying he hadn't received it.  Wish our postal service was that dynamic.

Edited April 3, 2013 by Gene-R

[Guest The Record Box]

I think this is a case of Vodkaittus!!

[Chris Turnbull]

Blimey, can't believe all this discussion - it was me with the Pageants record - admittedly it was cheeky asking for a refund after 6 weeks but I have just been busy with other stuff. It was completely genuine based on Pete's original offer to refund if I wasn't happy, because it doesn't play well on my turntable at all. However clearly it plays fine on Pete's as per his podcast, so looks more like a problem with my system than his record. I absolutely wasn't trying to scam anyone, it is a great record that I've been after for ages but it just doesn't play cleanly on my system. Have told Pete I'll just keep it and apologies for the inconvenience. Podcast above is a great playlist BTW, Samantha Jones straight to top of my wants list (though won't be asking Pete to sell me one!!) 

[Pete S]

Blimey, can't believe all this discussion - it was me with the Pageants record - admittedly it was cheeky asking for a refund after 6 weeks but I have just been busy with other stuff. It was completely genuine based on Pete's original offer to refund if I wasn't happy, because it doesn't play well on my turntable at all. However clearly it plays fine on Pete's as per his podcast, so looks more like a problem with my system than his record. I absolutely wasn't trying to scam anyone, it is a great record that I've been after for ages but it just doesn't play cleanly on my system. Have told Pete I'll just keep it and apologies for the inconvenience. Podcast above is a great playlist BTW, Samantha Jones straight to top of my wants list (though won't be asking Pete to sell me one!!) 

 

Thanks for coming on Chris, as you can see from the discussion, it wasn't a 'nasty' thread, as you can see from post number one, I was shellshocked at getting a refund request after nearly 6 weeks thats all.  As it all unfolded, I did say I would refund and someone else offered to buy it as well so it all ended amicably.  I think.

[Chris Turnbull]

No problem, glad we sorted it out!

[Guest]

Blimey, can't believe all this discussion - it was me with the Pageants record - admittedly it was cheeky asking for a refund after 6 weeks but I have just been busy with other stuff. It was completely genuine based on Pete's original offer to refund if I wasn't happy, because it doesn't play well on my turntable at all. However clearly it plays fine on Pete's as per his podcast, so looks more like a problem with my system than his record. I absolutely wasn't trying to scam anyone, it is a great record that I've been after for ages but it just doesn't play cleanly on my system. Have told Pete I'll just keep it and apologies for the inconvenience. Podcast above is a great playlist BTW, Samantha Jones straight to top of my wants list (though won't be asking Pete to sell me one!!) 

This happened to me. I sold my Chubby Checker You Just Dont Know (UK Issue) to a member on here (thru Ebay) It played absolutely fine on my 1980s Pioneer system and all the decks ive dj`d with but on his fancy all singing all dancing system it had a hiss through it so I re-funded him and sold it again the next week with no problems.

I think we are still talking as well 

 

It happens.

[Pete S]

This happened to me. I sold my Chubby Checker You Just Dont Know (UK Issue) to a member on here (thru Ebay) It played absolutely fine on my 1980s Pioneer system and all the decks ive dj`d with but on his fancy all singing all dancing system it had a hiss through it so I re-funded him and sold it again the next week with no problems.

I think we are still talking as well 

 

It happens.

 

I had a Natural Four - ITYWM - ABC demo with a hiss, well not a hiss, distortion in one channel so I practically gave it away, buyer said it didn't have a single thing wrong with it and I was mad.

[Guest]

I had a Natural Four - ITYWM - ABC demo with a hiss, well not a hiss, distortion in one channel so I practically gave it away, buyer said it didn't have a single thing wrong with it and I was mad.

I bought a slightly sorry looking Alex Patton - Lovin, on a UK demo at Cleethorpes about 15 yrs ago. seller said it didn't play and I could have it for a tenner.

Guess what 

Edited April 3, 2013 by Guest

[Northern Soul Uk]

Yeah unfortunately it's impossible to predict what the buyer is going to play the records on.

If the seller has a decent system and a record plays well, and then the buyer has a crap system and it doesn't what can you do?

I suppose you could suggest trying another stylus or even a friends system to see if there is any difference, but that's it really.

[JOE TORQUAY]

looks like all's well that ends well pete,

just put it down to the strange world of selling vinyl i guess,

not just northern soul is it, any kind of music will do,

joe.

[Cheltsoulnights]

Sorry to say this but if you don't have a returns policy (minimum 14 days on ebay) uk law says they can return the goods for a full refund and you pick up at your expense, ready for this...............................WITHIN 3 MONTHS from Receipt. Under Distance selling regulations.

Hope this helps.

If you put it in your terms.................Distance Selling Regulations. Full refund within 14 Days if not happy with the product (Buyer pays return Costs) and returns goods in original condition at their risk.

You are covered.

The Law minimum is 7 days from Receipt but Ebay changed their rules last week.

 

That's a Free Cd you owe me Pete

[Grayman45]

Someone just sent me a message saying he doesn't want the record he bought off me on February 23rd and would I refund the money.

Six weeks to decide he doesn't want the record as it has 'static' throughout, it doesn't have static, it has some crackle which is why it was graded at VG.

Should I do a refund or not?  I don't want to. But you're over a barrel with ebay.

 

On principle alone I'd tell him where to get off. Six weeks? Taking the p***

[Guest giant]

Someone just sent me a message saying he doesn't want the record he bought off me on February 23rd and would I refund the money.

Six weeks to decide he doesn't want the record as it has 'static' throughout, it doesn't have static, it has some crackle which is why it was graded at VG.

Should I do a refund or not?  I don't want to. But you're over a barrel with ebay.

 

tell him to get lost ,after 6 weeks he's having a laugh ,some idiots out there Pete

[Prophonics 2029]

I quiet like it and so the rest of the mix.

Edited April 4, 2013 by Prophonics 2029

[Mark Bicknell]

Six weeks Pete is far to long mate but like you say the dilema is Ebay and the fact that if he don't get his way your integrity will be questioned with a big fuss and negative feedback, I had one the other day off Ebay sale slight label damage or rather the label had lifted slightly, vinyl clean the guy was happy to keep the record but asked for a tenner part refund back which I just did after offering a full refund and return of the record, keeps your integrity and reputation, might just be worth taking a hit here Pete and give a refund if nothing else to avoid all the Ebay hassel.

Edited April 4, 2013 by Mark Bicknell

[KevH]

I'm interested in the "static" mentioned on the thread.Doesn't static "go away" or disperse? After playing a record would this not "go away".?

Has the method of cleaning vinyl / styrene,anything to do with "static".? Method's being liquids or cleaning cloths.

Edited April 4, 2013 by KevH

[Pete S]

I'm interested in the "static" mentioned on the thread.Doesn't static "go away" or disperse? After playing a record would this not "go away".?

Has the method of cleaning vinyl / styrene,anything to do with "static".? Method's being liquids or cleaning cloths.

 

  You're right Kev.  People say static when they mean crackle or surface noise.

[dthedrug]

  You're right Kev.  People say static when they mean crackle or surface noise.

 HI ALL STATIC, As you are aware static is either +/- in structure (atoms) all man made materials like plastic attract a positive reaction to a magnetic field, remember making a balloon stick to a wall, by running it one way on your school jumper? well that's the same principle of what happens with your records, as they play in one direction only the pick up an electric charge we call static, also when we clean a record we might make it shine but unless you have not used a anti static fluid at the end of the cleaning, you record will attract all the griff back.

MY TIP, if you tap the record, it will disperse the atoms in all directions, so avoiding dust, also use a anti static polish in and around your record room and on your deck,  AS ALWAYS DAVE 

 

Hi I forgot to say, "tell him to F OFF", Dthe DRUG

Edited April 4, 2013 by dthedrug

[Ljblanken]

No it's 28 days.

I'm going to refund him I think. 

 

 

 

It's "28 Days Later"? watch out!   he may be in a "rage" and eat you!

[dthedrug]

 HI ALL Just a thought about the 28 day rule, does this apply when you buy at ALL-NIGHTERS  DAVE K

[Chris L]

Someone just sent me a message saying he doesn't want the record he bought off me on February 23rd and would I refund the money.

Six weeks to decide he doesn't want the record as it has 'static' throughout, it doesn't have static, it has some crackle which is why it was graded at VG.

Should I do a refund or not?  I don't want to. But you're over a barrel with ebay.

 

Pete

My auction page says return within 7 days. Take it up with Ebay, I've found that some buyers realise they've paid too much for a record and can get one cheaper elsewhere so want to send back their 1st Ebay purchase. Good luck.

[Pete S]

Pete

My auction page says return within 7 days. Take it up with Ebay, I've found that some buyers realise they've paid too much for a record and can get one cheaper elsewhere so want to send back their 1st Ebay purchase. Good luck.

 

Chris, you may say 7 days but I doubt if that is enforceable.  Ebay can overrule you I think.