Kegsy Posted March 15, 2013 Posted March 15, 2013 Just had a photo from a buyer. 15 quid record completely snapped in half in post. I know its not much money but its the principle. Posted it 1st class large letter, in standard mailer with two stiffener boards. Packge had "FRAGILE WITH CARE" and "PLEASE DO NOT BEND" stickers on it. Never had the problem before. Who claims me or the buyer ?. If me, what evidence do I need ? Is it worth the effort ? Kegsy
Spacehopper Posted March 15, 2013 Posted March 15, 2013 i think you have to claim off royal mail and standard post is insured to £30 so should be ok,might take a while though... dean
Jnixon Posted March 15, 2013 Posted March 15, 2013 (edited) ittl take 6 months + and if you get anywhere theyll give you stamps to use with them. cheeky feckers. putting fragile on something is like a red rag to a bull. you only need one fool whos bored Edited March 15, 2013 by JNixon
Tezza Posted March 15, 2013 Posted March 15, 2013 (edited) Yes, You have to claim. You are within your rights ( I believe, not 100% sure on this ) to wait until you have been refunded before paying back the other side but I tend to stump up as technically its not their fault ! Always keep your Postal Receipt as proof, makes the process a lot easier. I had several broken when they were held at the Sorting Office. Now have them delivered to my Work Address as there is always someone around to receive. I lost a Soul Brothers 6 on Atlantic Demo the same. Not massively expensive but what a waste of a good Record. Now 1 less in the World to play !! Edited March 15, 2013 by Tezza
Kegsy Posted March 15, 2013 Author Posted March 15, 2013 i think you have to claim off royal mail and standard post is insured to £30 so should be ok,might take a while though... dean ittl take 6 months + and if you get anywhere theyll give you stamps to use with them. cheeky feckers. putting fragile on something is like a red rag to a bull. you only need one fool whos bored Yes, You have to claim. You are within your rights ( I believe, not 100% sure on this ) to wait until you have been refunded before paying back the other side but I tend to stump up as technically its not their fault ! Always keep your Postal Receipt as proof, makes the process a lot easier. I had several broken when they were held at the Sorting Office. Now have them delivered to my Work Address as there is always someone around to receive. I lost a Soul Brothers 6 on Atlantic Demo the same. Not massively expensive but what a waste of a good Record. Now 1 less in the World to play !! Thanks for the replies lads. Will I need the buyer to send record/packing etc back to me so I have proof. kegsy 1
Tezza Posted March 15, 2013 Posted March 15, 2013 Thanks for the replies lads. Will I need the buyer to send record/packing etc back to me so I have proof. kegsy Hi, Yes or at least a Photograph of the Record and moreover the Packaging as it should show the damage, either a dint or a crease in the Card.
Dave Pinch Posted March 15, 2013 Posted March 15, 2013 happened to me once with a £25 record....guy got his money back ...........i got a book of 6 stamps not worth the bother 2
Tiberius Posted March 15, 2013 Posted March 15, 2013 If you send RM all the evidence then it's should be quite quick, at least it was for the couple I claimed for that were lost. Not sure if this link will work, if it doesn't just searching for Royal Mail claim form will get you there, then at least you can see what you need to send them. https://www.royalmail.com/sites/default/files/P58-Int-FINAL%20APRIL%2012_0_0.pdf 2
Kegsy Posted March 15, 2013 Author Posted March 15, 2013 Hi, Yes or at least a Photograph of the Record and moreover the Packaging as it should show the damage, either a dint or a crease in the Card. If you send RM all the evidence then it's should be quite quick, at least it was for the couple I claimed for that were lost. Not sure if this link will work, if it doesn't just searching for Royal Mail claim form will get you there, then at least you can see what you need to send them. https://www.royalmail.com/sites/default/files/P58-Int-FINAL%20APRIL%2012_0_0.pdf Have got the form now. Its says I need to provide proof of what I paid for the item, as opposed to what I sold it to the buyer for ????????????. How am i supposed to do that on a record i've had donkeys yonks. Any suggestions anybody. Kegsy
Dave Harrison Posted March 15, 2013 Posted March 15, 2013 I'm the buyer on this broken record situation, and just want to give Kegsy a great feedback for his handling of this situation! First class service and reaction! Cheers Dave
Tiberius Posted March 15, 2013 Posted March 15, 2013 Have got the form now. Its says I need to provide proof of what I paid for the item, as opposed to what I sold it to the buyer for ????????????. How am i supposed to do that on a record i've had donkeys yonks. Any suggestions anybody. Kegsy Just looked at the form in the link above, have I missed this? Thought you just put the value you sold it for with the evidence to support.
Tiberius Posted March 15, 2013 Posted March 15, 2013 I'm the buyer on this broken record situation, and just want to give Kegsy a great feedback for his handling of this situation! First class service and reaction! Cheers Dave Keep all the packing......might be needed in evidence.
Kegsy Posted March 15, 2013 Author Posted March 15, 2013 Just looked at the form in the link above, have I missed this? Thought you just put the value you sold it for with the evidence to support. Its in section 8 on the reverse of the form. Kegsy
Bigsoulman Posted March 15, 2013 Posted March 15, 2013 Tin hat on here but I've had this happen to me and although it wasn't a big amount I got the guy to return the disc before I refunded him, turned it wasn't the record I actually sold him, the one he returned was totally trashed vinyl wise and I would never sell a record in that condition, I refused to refund his money and never heard a peep from him about it after that....hmm
Spook Posted March 15, 2013 Posted March 15, 2013 (edited) Hi, I had a 45 "lost" going to the US. As it was an Ebay sale i : Filled in the PO form Supplied the ebay listing number and details Supplied the proof of posting Copied the paypal payment attached letter explaining the packing details including all markings etc. and they paid out within 10 days ( cheque) for full amount and postage costs. Edited March 15, 2013 by spook
Pete S Posted March 15, 2013 Posted March 15, 2013 Tin hat on here but I've had this happen to me and although it wasn't a big amount I got the guy to return the disc before I refunded him, turned it wasn't the record I actually sold him, the one he returned was totally trashed vinyl wise and I would never sell a record in that condition, I refused to refund his money and never heard a peep from him about it after that....hmm Did that happen on here, because I've heard of that trick being played on someone with a sale via this forum about 4 or 5 months ago
Pete S Posted March 15, 2013 Posted March 15, 2013 Kegsy if I were you, refund the guy and then just forget about it, I know it's annoying but £15 at the end of the day isn't £150, just mark it off as an unfortunate episode.
Tiberius Posted March 15, 2013 Posted March 15, 2013 Its in section 8 on the reverse of the form. Kegsy Enter what you sold it for that's the"actual cost" value,and that's all you can actually prove. For all any one knows you could have sold it for what you originally paid or even at a loss.
Chris L Posted March 15, 2013 Posted March 15, 2013 (edited) Just had a photo from a buyer. 15 quid record completely snapped in half in post. I know its not much money but its the principle. Posted it 1st class large letter, in standard mailer with two stiffener boards. Packge had "FRAGILE WITH CARE" and "PLEASE DO NOT BEND" stickers on it. Never had the problem before. Who claims me or the buyer ?. If me, what evidence do I need ? Is it worth the effort ? Kegsy Seller claims Proof of posting pref also photo of packaging Claim up to £30. Seller compensates buyer Good luck, Edited March 15, 2013 by Chris L
Kegsy Posted March 15, 2013 Author Posted March 15, 2013 Kegsy if I were you, refund the guy and then just forget about it, I know it's annoying but £15 at the end of the day isn't £150, just mark it off as an unfortunate episode. have already sent buyer a replacement record, i had 3 copies. kegsy 1
Bigsoulman Posted March 15, 2013 Posted March 15, 2013 Did that happen on here, because I've heard of that trick being played on someone with a sale via this forum about 4 or 5 months ago Yes it did Pete but cannot remember who it was, happened about 18 months ago.
Dave Harrison Posted March 15, 2013 Posted March 15, 2013 Can assure you it wasn't me!!! Do they refund the cost of returning the damaged goods too? That's either more expense for them or more loss for the claimant. I can't believe that they want them back when the photo's are so self-explanitory! Dave
Bigsoulman Posted March 15, 2013 Posted March 15, 2013 Can assure you it wasn't me!!! Do they refund the cost of returning the damaged goods too? That's either more expense for them or more loss for the claimant. I can't believe that they want them back when the photo's are so self-explanitory! Dave That's the whole point Dave, it just may not be the record that was sent.
Dave Harrison Posted March 15, 2013 Posted March 15, 2013 Who's gonna crack a minter like this for a small claim ! I know where you're coming from though, and at the end of the day, it's all down to the integrity of the buyer and seller. As mentioned above, Kegsy's been a top guy on this & I'm sure we'll get a resolution one way or another One thing's for sure though, I won't be playing it tonight as planned! Dave That's the whole point Dave, it just may not be the record that was sent.
Kev John Posted March 15, 2013 Posted March 15, 2013 (edited) I'm the buyer on this broken record situation, and just want to give Kegsy a great feedback for his handling of this situation! First class service and reaction! Cheers Dave Trust it be you Dave !!!!!!!!!!!!!!!!!!!!!!!!!!! It's that Bettye Swan i liked too You can't play it @ the White Barn tonight then C U 2nite m8 Kev Edited March 15, 2013 by Kev John
Dave Harrison Posted March 15, 2013 Posted March 15, 2013 Trust it be you Dave !!!!!!!!!!!!!!!!!!!!!!!!!!! It's that Bettye Swan i liked too You can't play it @ the White Barn tonight then C U 2nite m8 Kev I could play half of it Kev !!!!!!!! See you later Dave
Winnie :-) Posted March 15, 2013 Posted March 15, 2013 (edited) Just had a photo from a buyer. 15 quid record completely snapped in half in post. I know its not much money but its the principle. Posted it 1st class large letter, in standard mailer with two stiffener boards. Packge had "FRAGILE WITH CARE" and "PLEASE DO NOT BEND" stickers on it. Never had the problem before. Who claims me or the buyer ?. If me, what evidence do I need ? Is it worth the effort ? Kegsy Having worked for them, I know how much of a pain in the arse they are :-( Haven't read the whole thread, so don't know if you put the value of the record on the front? Might be an idea to contact Eddie Hubbard on here as I believe he still currently works for RM, so may know the best way round it. If you get no joy, let me know, and I'll get in touch with one of my mates at Bedford P.O. to see the best way forward for you. Can't do it until Monday at the earliest though. Edited March 15, 2013 by Winnie :-)
Moxey25 Posted March 15, 2013 Posted March 15, 2013 i had this prob and post office said should have used bubble wrap in a mailer and two cardboard stiffners 1
Kegsy Posted March 16, 2013 Author Posted March 16, 2013 I'm away on holiday for week after today so all is on hold for now. Kegsy
Kev John Posted March 16, 2013 Posted March 16, 2013 I could play half of it Kev !!!!!!!! See you later Dave Bit late on reply dave never heard you play the good half last night m8 atb Kev
Kev John Posted March 16, 2013 Posted March 16, 2013 have already sent buyer a replacement record, i had 3 copies. kegsy Top man Kegsy atb Kev
Dave Harrison Posted March 16, 2013 Posted March 16, 2013 Can't praise Kegsy enough for his action on this. Replacement record arrived next day. Same M- condition, same packing and in ONE PIECE! Top seller ! Cheers Dave 1
Kev John Posted March 17, 2013 Posted March 17, 2013 Can't praise Kegsy enough for his action on this. Replacement record arrived next day. Same M- condition, same packing and in ONE PIECE! Top seller ! Cheers Dave Hi Dave Glad you got it now m8 atb Kev
Dave Harrison Posted March 17, 2013 Posted March 17, 2013 Will play it for you next month!! Cheers Dave Hi Dave Glad you got it now m8 atb Kev
Kev John Posted March 17, 2013 Posted March 17, 2013 Will play it for you next month!! Cheers Dave great m8 he's gone on is Jollies atb Kev
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