Ebay " Customer "

[boba]

Well, I went through the whole dispute process which the buyer kept escalating. Because the Paypal process didn't offer me the right options to reply I ended up having to ring them and explain the circumstances. Within 2 minutes of the call, Paypal closed the dispute and refunded my payment in full.

So, no I didn't lose Bob.

I did say to the Paypal guy that I'd been personally advised and read on forums that I'd automatically lose because Paypal always side with the buyer and the guy said, "yeah, but the only people who tell you that are ones that have lost the process, very seldom the ones who have won the won the process". He may have a point.

Ian D

I'm pretty sure you automatically will lose if you do it all online and then have to call them to appeal. Making the phone call is the best step you did.